Sunstore

Woods Way, Goring-by-Sea

West Sussex, BN12 4QY

01903 213141

We’re open Monday – Friday, 8 a.m. – 5:30 p.m

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have charges of £8.50 for all items over 500g and up to 30kg to mainland UK addresses. Larger items such as the 120w panels upwards have a slightly higher price of £10 but still include up to 30kg. Smaller items are sent via Royal Mail and vary in price according to size and weight.

Which payment methods are accepted in the Online Shop?

We accept all debit and credit cards except Amex, online and over the phone. PayPal is also acepted via online purchases

How long will delivery take?

If your order is placed before 12 midday, Monday to Friday, it will be dispatched for delivery the next working day. We use UK Mail and almost all orders arrive the next day however this is not a guaranteed service.

In the rare circumstance that you have an issue with the delivery please be aware that once it has left our warehouse it is out of our hands. We will however do everything possible to track and trace your item and chase up any issuses that may occur if required. Please contact us if you are having trouble tracking your order.

How secure is shopping in the Online Shop? Is my data protected?

Your personal data is safe with us, we will not sell or use your data to contact you in anyway other than inform you of the current order status.

No payment information is available to us as it is processed by SagePay and Paypal on their secure servers.

What exactly happens after ordering?

If ordered before 12 noon on a working week day your order will be immediately processed and packed. After 12 midday this may happen at any time before the next working day at 12 noon.

Our delivery driver arrives at approximately 2pm and at that point you may receive a second email with delivery details.

Your order should be delivered between 8am and 6pm the following day.

Do I receive an invoice for my order?

If ordering online you will be sent an invoice via email straight after the order is complete.

When processed via phone a printed copy is included in your order package. An emailed copy can be sent upon request.

Send us an email

info@sunstore.co.uk

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